Privacy policy

This privacy and cookie notice explains how information may be handled when visitors access the website, register an account, shop for products, contact customer service, subscribe to updates, or use other available digital features. It aims to clarify what personal and technical information may be collected, the purposes for which it may be processed, how cookies and related technologies work, and the options individuals may have to manage their privacy preferences.

Information may be provided directly by customers when they interact with the website. Examples include registering a new account, completing a transaction, submitting a product review, contacting the support team, taking part in a promotion, or subscribing to marketing communications. Depending on the interaction, the information provided may include a person’s name, email address, telephone number, account login details, billing information, delivery address, order history, and other details needed to complete the requested activity.

Customers may also generate information through their shopping preferences and interactions with products. Saving items for later, creating a wishlist, selecting preferred sizes, browsing particular collections, or reviewing previous purchases may add to information associated with an account. Where permitted, these details can help maintain personalized account features, remember customer preferences, and make future visits more convenient.

Certain information is collected automatically when someone visits or uses the website. This may include the device type, browser version, operating system, IP address, approximate location, access timestamps, pages viewed, referring links, and interactions with specific website functions. Such technical and usage information can help maintain platform stability, diagnose errors, assess website performance, improve navigation, and understand how visitors use the available services.

Cookies and comparable technologies may be used to support essential website operations and additional digital functions. Necessary cookies can help maintain a shopping session, remember products added to a cart, preserve selected settings, support account access, and facilitate checkout. Other technologies, such as tracking pixels, tags, and similar identifiers, may be used for website analytics, advertising measurement, content personalization, campaign evaluation, and understanding interactions with digital communications.

These technologies can provide insights into how visitors navigate the website and engage with its features. Reviewing aggregated usage patterns may help identify popular pages, recognize technical difficulties, evaluate the effectiveness of website improvements, and determine where the customer experience could be enhanced. Depending on the technologies involved and the requirements of applicable law, visitors may be able to manage certain preferences through a cookie consent tool, browser settings, or other available privacy controls. Restricting particular cookies may affect the operation of some website features.

Information may also come from external sources when appropriate and legally permitted. These sources may include service providers, analytics platforms, advertising networks, marketing partners, commercial partners, and publicly accessible information. When suitable, information from multiple sources may be combined to understand general shopping interests, improve service delivery, measure promotional performance, support relevant recommendations, and inform business decisions. The information used and the manner in which it is combined depend on the circumstances and applicable privacy requirements.

Personal information is primarily processed to provide the products and services customers request. This includes managing accounts, accepting and fulfilling orders, confirming purchases, coordinating deliveries, processing returns, responding to inquiries, and providing after-sales assistance. Information may also be used to administer website operations, verify transactions, maintain service reliability, identify suspicious activity, reduce payment risks, and protect the business and its customers against fraud or misuse.

Where permitted by applicable law, customer information may be used to send promotional communications and relevant business updates. These communications may include newsletters, new product announcements, special offers, shopping recommendations, seasonal campaigns, and information about events or promotions. The content may reflect previous interactions or stated preferences where appropriate. Customers who no longer want marketing emails can generally withdraw their consent or change their preferences by using the unsubscribe link or the instructions included in the message. Certain transactional or service-related communications may continue when necessary to fulfill an order or provide a requested service.

To operate the website and fulfill customer requests, some information may be made available to third-party companies that provide services on the business’s behalf. These organizations may assist with payment processing, website infrastructure, order fulfillment, shipping, returns management, customer support, communications, analytics, advertising, fraud detection, and related operational activities. Information shared with these providers should be limited to what is appropriate for the relevant purpose, subject to applicable legal requirements and contractual safeguards. Each provider may also have privacy practices governing its own services.

Personal information may be disclosed when disclosure is required or permitted under applicable law. Examples include responding to valid legal demands, complying with regulatory obligations, protecting the rights or property of the business or others, investigating suspected fraud, and addressing security concerns. Information may also be transferred or reviewed as part of a business transaction, including a merger, acquisition, corporate restructuring, financing arrangement, or sale of relevant assets, subject to applicable legal protections.

The privacy rights available to individuals depend on their location and the laws that apply to their information. Depending on the circumstances, individuals may be entitled to request access to personal information, correct inaccurate records, seek deletion, restrict or object to certain processing, withdraw consent, or exercise choices concerning targeted advertising and specific forms of data sharing. Some jurisdictions provide additional rights or protections. Requests may need to be verified before action is taken to help prevent unauthorized access, disclosure, or changes to personal information.

Appropriate security measures are used to help protect personal information against unauthorized access, accidental loss, improper alteration, misuse, and disclosure. Depending on the systems involved, these measures may include access restrictions, technical safeguards, administrative procedures, monitoring, and other security practices suited to the information being handled. Payment transactions may be managed by specialized payment providers using their own protective systems. Although reasonable precautions are taken, no electronic platform, transmission method, or storage system can be guaranteed to remain completely secure in every circumstance.

Information may be processed or stored in countries other than the country in which a customer resides. This may happen when technology providers, payment services, logistics companies, customer support teams, or other business partners operate internationally. The privacy laws in these locations may differ from those in the customer’s home jurisdiction. Where required, suitable contractual, organizational, or other legal safeguards may be implemented to help protect personal information transferred across borders.

Personal information is generally retained only for the period reasonably necessary to fulfill the purpose for which it was collected, unless a longer period is required or permitted by law. Certain records may need to be preserved to manage customer accounts, complete transactions, resolve complaints, maintain financial documentation, prevent fraud, meet regulatory requirements, or establish and defend legal claims. Retention periods depend on the nature of the information, the purpose of processing, and any applicable legal obligations. Information that is no longer required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

The website and its services are not intended for children below the minimum age established by relevant laws. Where the business becomes aware that personal information has been collected from a child in circumstances that violate applicable requirements, reasonable steps may be taken to investigate the situation and remove the information when legally appropriate. Parents or legal guardians who have concerns about a child’s information may use the available customer support channels to request assistance.

Privacy practices and cookie preferences may change as website features, technologies, business operations, and legal requirements evolve. Updated information may be published on this page to explain material changes to collection practices, processing purposes, third-party relationships, or available privacy choices. Customers are encouraged to review the policy periodically so they can remain informed about how their information may be handled and which controls are available.

This policy is intended to provide a clearer overview of information practices throughout the online shopping experience. It addresses the collection of personal and technical data, the use of cookies and related tracking tools, the purposes of processing, marketing communications, service-provider relationships, legal disclosures, security precautions, international transfers, retention practices, and individual privacy rights. Understanding these practices can help visitors make informed decisions about how they interact with the website and manage the privacy settings available to them.